Frequently Asked Questions
Answer: Metals Place API is a robust, reliable, and straightforward service offering real-time and historical precious metals rates. This service is provided through an API that is driven by accurate and relevant data derived from several significant market data sources. These rates are updated every minute, ensuring you always have the most recent data at your disposal.
Answer: Metals Place API prides itself on delivering data with high accuracy. The rates are precise up to 2 decimal points. The data is updated every 60 seconds to ensure it's providing the most current market rates. This accuracy extends to all offered services, from current and historical rates to currency conversion.
Answer: Yes, you can switch between the monthly and annual plans based on your needs. However, this process involves canceling your current subscription and subscribing anew to the desired plan. It's important to note that the cancellation of the previous plan will follow the terms of service regarding cancellations and refunds.
Answer: Metals Place API gathers its data from a network of more than 15 reputable sources. These sources encompass several established banks and financial data providers, ensuring you're getting information directly from the most reliable sources in the market. This way, Metals Place API can maintain the accuracy and reliability of the data provided.
Answer: Absolutely. Metals Place API fully supports conversion among currencies and metals. By leveraging the same API endpoints, you can convert any amount from one currency to another or between different metals. This feature greatly simplifies the process for users who require frequent conversions.
Answer: Metals Place API provides End of Day (EOD) historical exchange rates. These rates become available at 00:05am GMT for the previous day, and they are timestamped one second before midnight. This feature is essential for users who require historical data for their analysis, research, or other purposes.
Answer: Metals Place API offers comprehensive customer support. A team of knowledgeable representatives is available via chat from 9 am to 6 pm (GMT+1). Outside of these hours, you can still leave a message or send an email, and a representative will get back to you as soon as possible. Urgent requests are prioritized and often handled within minutes.
Answer: The billing cycle for Metals Place API services starts on the day you subscribe to one of their paid plans. This applies to both monthly and annual plans. This means if you subscribe on the 15th, your next billing date for a monthly plan will be the 15th of the following month, and for an annual plan, it will be the 15th of the following year.
Answer: Metals Place API supports an impressive breadth of currencies, providing exchange rate data for 170 world currencies. This includes major global currencies such as the US dollar, Euro, Pound, and Yen, as well as Bitcoin and other significant cryptocurrencies. This wide range of supported currencies makes it versatile for diverse user needs.
Answer: Metals Place API allows for a 20% overage on your plan's allocated API request volume. However, once your usage reaches 120% of your allowed volume, your API access will be temporarily disabled to prevent further overages. It's recommended to monitor your usage and upgrade your plan if you consistently exceed your allotted requests
Answer: The API documentation is readily accessible on the Metals Place API website. This comprehensive guide provides a wealth of information about the API, including detailed instructions on how to make API calls, how to handle responses, and the structure of the data returned by the API. It's designed to help you get the most out of your use of the Metals Place API.
Answer: Yes, you can cancel your subscription at any time you wish. However, it's important to note that no refunds will be given for any unused portion of your subscription. This includes both partial months and unused portions of annual subscriptions. It's advised to time your cancellation to get the most out of your subscription.
Answer: Metals Place API does offer trials for new customers who wish to test out the service before committing to a subscription. You can contact the support team to request a trial. This gives you an opportunity to experience the API's functionality and ensure it's a good fit for your needs before making a financial commitment.
Answer: Metals Place API accepts all major credit cards and PayPal for transactions. For users who prefer to pay for their annual subscription upfront, bank transfers are also an acceptable form of payment. This versatility in payment options is designed to cater to the various preferences and needs of different users.
Answer: No, there are no hidden fees when using Metals Place API. The price you see is the price you pay. All fees are included in the listed price, and this covers API access, support, and all other associated services. This transparency in pricing ensures that you're never surprised by unexpected costs.
Answer: If you encounter any issues or problems with the API, you can report them to the Metals Place API support team. They can be contacted through the chat popup on the website or via email. The support team is dedicated to resolving issues promptly to ensure a smooth user experience.
Answer: Yes, Metals Place API offers discounts for non-profit organizations and educational institutions. These discounts are part of Metals Place API's commitment to making its services more accessible to a wider range of users. If you belong to a non-profit organization or educational institution and are interested in this, you can contact the support team for more information.
Answer: You can manage your account details, including updating your email, changing your password, and managing your subscriptions, through the Account Management portal. This portal provides a simple and convenient way to manage your account information and ensure it's always up to date.
Answer: Yes, you can downgrade or upgrade your plan at any time based on your needs. If you choose to downgrade, the changes will take effect at the start of your next billing cycle. If you decide to upgrade, the changes will take effect immediately, and you'll be billed the prorated difference for the rest of the current billing cycle.
Answer: Metals Place API allows for a 20% overage on your plan's allocated API request volume. If your usage reaches 120% of your allowed volume, your API access will be temporarily disabled to prevent further overages. You'll need to either wait until the next billing cycle or upgrade your plan to re-enable your API access.